Terms of Service

These Terms become effective when you first access the service, register an account, accept an online order flow, or otherwise use F-Løsning in a way that indicates agreement. If you use the platform for an employer or client organization, that entity is treated as the customer under this agreement.

You agree that electronic acceptance records, order confirmations, and authenticated account actions may be used to evidence agreement. If your organization requires procurement formalities, you are responsible for completing them before enabling production use.

You must be legally able to enter binding agreements and must use truthful registration information. Administrative users who create organization workspaces represent that they are authorized to configure data, invite users, and accept contractual obligations for that workspace.

Customers are responsible for keeping ownership, billing contacts, and authority records current. Unauthorized account creation, impersonation, and misuse of another organization identity are strictly prohibited and may result in immediate suspension.

F-Løsning provides workforce, attendance, payroll-support, inventory, reporting, communication, and related farm operations tooling as made available in your plan. Feature availability may vary by plan tier, environment, and product lifecycle status.

You may use the service only for legitimate internal business operations and lawful commercial activities connected to your organization. Consumer resale, unmanaged multi-tenant reselling, or unauthorized white-label redistribution requires explicit written approval.

Customers are responsible for safeguarding account credentials, enabling reasonable access controls, and promptly revoking access for departed or unauthorized users. Shared credentials, insecure password handling, and unmanaged privileged accounts materially increase risk and are discouraged.

You must notify us promptly of suspected unauthorized access, credential compromise, or suspicious activity affecting your workspace. We may require temporary access restrictions while security verification and remediation actions are in progress.

You agree to use the service in a manner consistent with applicable law, employment obligations, and contractual duties owed to workers and partners. Operational data entered into the platform should be accurate, timely, and relevant to legitimate business administration.

You must ensure that your use of location tracking, attendance controls, and performance reporting complies with local labor, privacy, and employee-notice requirements. F-Løsning provides tools, but compliance decisions and policies remain the customer's responsibility.

You may not attempt unauthorized access, interfere with system integrity, reverse engineer protected components beyond legal allowances, introduce malware, scrape data outside authorized interfaces, or use the platform to violate intellectual property or privacy rights.

You may not use F-Løsning to process unlawful content, facilitate harassment, enable fraud, or intentionally disrupt service performance for other tenants. We reserve the right to investigate abuse signals and take protective action proportionate to observed risk.

Paid plans are billed according to the pricing model and billing cycle selected at purchase or agreed in contract documents. Unless otherwise stated, subscriptions renew automatically for successive periods and remain payable until canceled in accordance with plan terms.

Customers are responsible for timely payment and accurate billing information. Non-payment, repeated payment failure, or unresolved invoice disputes may lead to account restrictions, downgrade, suspension, or termination after reasonable notice and remediation opportunity.

Fees are generally exclusive of applicable taxes, duties, and governmental assessments unless expressly stated otherwise. Customers are responsible for taxes associated with their use of the service, except taxes based on our net income.

Invoices, receipts, and related transaction records may be retained for legal and accounting purposes. If tax identity details are required for compliant invoicing, customers must provide accurate legal entity and tax registration information.

As between the parties, customers retain ownership of data they or their users submit to the service. You grant F-Løsning a limited, non-exclusive right to process that data solely to provide, secure, support, and improve the contracted service in accordance with applicable agreements.

You are responsible for obtaining all necessary permissions and legal grounds to upload and process data in your workspace. We do not claim ownership of your operational business records, but we may generate and use de-identified aggregate analytics for service improvement.

F-Løsning, including software, interface design, documentation, branding, and related materials, is protected by intellectual property laws. Subject to these Terms and payment of applicable fees, we grant a limited, revocable, non-transferable license to use the service for internal business purposes.

No implied rights are granted. Except as permitted by law, you may not copy, modify, distribute, sublicense, or create derivative works from protected service components without prior written permission.

Each party may receive confidential information from the other, including technical details, security architecture, business plans, and non-public operational records. Receiving parties must protect this information using reasonable safeguards and use it only for authorized purposes.

Confidentiality obligations do not apply to information that is publicly available without breach, lawfully received from another source without restriction, or independently developed without use of confidential materials.

Certain features may rely on third-party infrastructure, communication providers, analytics tools, or optional integrations. Availability and performance of those third-party dependencies may affect specific features, and their own terms may apply where customers choose to connect external services.

F-Løsning is not responsible for losses caused solely by third-party systems outside our reasonable control. We will, however, take commercially reasonable steps to monitor dependencies and mitigate service impact where feasible.

We aim to provide stable and reliable service, but uninterrupted availability is not guaranteed. Maintenance windows, emergency patches, infrastructure incidents, and external network disruptions may temporarily affect access or feature behavior.

Support channels, response expectations, and escalation paths may vary by plan. Customers should maintain internal continuity procedures for critical workflows, including export controls, local contingency steps, and role-based fallback assignments.

We may suspend or terminate access for material breach, security threats, repeated non-payment, unlawful activity, or misuse that risks platform integrity or third-party rights. Where practical, we provide notice and opportunity to cure before permanent termination.

Upon termination, access rights end except as required for lawful data export and closure activities. Retention, deletion, and backup handling after termination follow applicable contract terms, legal obligations, and documented retention schedules.

Except as expressly stated in a signed agreement, the service is provided on an "as is" and "as available" basis. We disclaim implied warranties to the extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Customers are responsible for validating operational suitability, legal compliance, and process fit before relying on the platform for high-impact business decisions. No statement in product materials constitutes legal, tax, accounting, or labor-law advice.

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, reputational harm, or data reconstruction costs arising from use of the service.

Where liability cannot be excluded, aggregate liability is limited to amounts paid or payable for the affected service during the contract period defined in applicable terms, unless a higher mandatory statutory liability applies and cannot be limited by agreement.

Customers agree to indemnify and hold F-Løsning harmless from claims, damages, and reasonable costs resulting from customer misuse, unlawful data processing instructions, violation of third-party rights, or breach of these Terms by customer users or agents.

F-Løsning may provide indemnity commitments in specific enterprise agreements subject to scope limitations, claim procedures, and exclusions. Public terms do not create broader indemnity rights beyond what is explicitly stated in signed contracts.

These Terms are governed by the law specified in your governing contract or, absent such specification, by the law of the principal contracting entity's jurisdiction, excluding conflict-of-law principles where legally allowed.

Parties agree to seek good-faith resolution before formal proceedings. If a dispute cannot be resolved informally, venue and dispute procedure follow the governing contract, including any agreed arbitration, mediation, or court forum requirements.

We may update these Terms to reflect legal developments, product evolution, security requirements, or commercial model changes. Material updates are communicated with reasonable advance notice through account channels or other designated communication methods.

Questions about these Terms can be submitted through your customer support channel or by email at support@flosning.dk. The date shown on this page indicates when the current version became effective.